Archives

The pandemic has sparked intense changes in our day-to-day life and one of those changes has been the move toward more thoughtful customer service. This has been especially important for the healthcare sector. With the importance of customer service in ... Read More

You may think that most businesses don’t have the same customer challenges that your organization does.  But this couldn’t be further from the truth – and what distinguishes successful businesses from unsuccessful ones is how they address these problems. Successful businesses ... Read More

Customer service representatives are the first point of contact between the company and the public. (more…)