Our customer service aptitude test, the Customer Service Success Profile, makes it easier to hire job applicants who already have excellent customer service skills. Topics include:
Customer service ability is necessary for most jobs because we all support co-workers and customers, including:
The customer service aptitude test score summary gives an overall percentile score and detailed trait scores on a visual bar graph.
It breaks it down with explanations for each test topic, along with follow-up interview questions that dive deeper into each trait based on that topics specific score.
What is a customer service aptitude test?
A customer service aptitude test checks if a candidate can handle real customer interactions. It measures communication, problem-solving, and empathy through realistic scenarios to spot those who can manage issues well and keep customers happy.
What kind of questions are on the test?
Customer service aptitude tests typically include questions about handling angry customers, resolving conflicts, and prioritizing tasks. Questions gauge empathy, patience, and the ability to remain calm in stressful situations.
How are customer service aptitude tests measured?
Customer service aptitude tests are measured using a standardized scoring method that gives a percentile score, which shows how well a candidate performed relative to others. The tests assess skills like communication, problem-solving, and empathy. High scores indicate strong customer service abilities, helping employers avoid hiring mistakes.
How much does this cost?
Pricing is simple and flexible as your needs change. Each test completed uses one test credit. (See pricing for credits)
Can I get a free sample before I purchase?
Yes, just visit Try for Free to provide your information and we’ll send a free sample of the test you request.
