Customer support assessments by pre-employment testing companies help pinpoint applicants who are wired to succeed in high-pressure, people-facing roles.
Our Helpline Situational Judgment Test uses situational and behavioral questions to assess problem-solving and decision-making in service roles.
It will identify those who remain calm under pressure, listen actively, and respond with empathy in chat, phone, or ticket-based support roles.
The score report measures key support traits: interpersonal skills, listening, and service orientation.
In this sample, the candidate scored high in people skills (90th percentile) and service mindset (99th), with a moderate score in listening (52nd).
Each report also includes follow-up interview questions, suggested based on their score per trait.
This test fits seamlessly into EmployTest’s pre-employment testing software. Use it to screen for applicants in roles where technical know-how and clear judgment are required.
Use this tech support test for applicants to strengthen your hiring funnel and reduce mis-hires.
Perfect for:
What is this test composed of?
The test includes attitudinal, behavioral, and situational judgment questions to evaluate how applicants respond in customer support scenarios. This virtual work test for job applicants helps screen for strong decision-making and service-first thinking.
What type of job applicants is this test for?
This assessment is best for applicants seeking roles in helplines, tech support, live chat, or customer care. It helps spot applicants who can stay composed, act quickly, and support customers effectively.
How much does this cost?
Pricing is simple and flexible as your needs change. Each test completed uses one test credit. (See pricing for credits)
Can I get a free sample before I purchase?
Yes, just visit Try for Free to provide your information and we’ll send a free sample of the test you request.
