The Customer Service Reliability Test for Applicants identifies people who will actually show up, stay calm under pressure, and treat your customers with respect, even on a bad day.
Also known as our Customer Service Profile+Turnover Risk, it includes questions that specifically address the likelihood that new hire will soon quit for another job.
This test zeroes in on behaviors that drive success in customer-facing roles, while also decreasing turnover:
After the test is finished, the full score report is sent straight to your inbox, including:
Overall Score
A snapshot of how successful the applicant is likely to be on the job.
Trait-by-Trait Score
Each core trait is score by percentile, which compares to other applicants.
Follow-up Interview Questions
Suggested questions for each trait, based on their score.
Who should take the Customer Service Reliability Test?
Use this assessment for any front-line, customer-facing position you are hiring for: retail, reception, call center, healthcare, hospitality, or anywhere attendance and attitude matter every day.
Can I combine this with other tests?
Yes. Many employers pair the Customer Service Reliability Test with a typing, problem-solving, or situational judgment test for a full customer service screen.
How much does this cost?
Pricing is simple and flexible as your needs change. Each test completed uses one test credit. (See pricing for credits)
Can I get a free sample before I purchase?
Yes, just visit Try for Free to provide your information and we’ll send a free sample of the test you request.
