Using pre-employment tests for call centers ensures your new hires don’t “drop the call” on the first week of the job.
You’ll see who can communicate clearly, stay calm under pressure, and actually follow through, so you can keep retention high and turnover low.
Some candidates say all the right things, then crumble after one tough call. Our library of online skills assessments helps you avoid hiring those people.
Top Tests for Call Center Hiring:
One weak hire can ruin dozens of customer interactions. That means lower customer service ratings and a damaged reputation.
With the right pre-employment testing software, your reps can handle the pressure and stay professional under stress.
With EmployTest, you get:
The right online skills assessment makes hiring fast without losing accuracy.
Instead of rushing to fill seats, you can confidently match the right applicant to the right headset.
You’ll hire people who are built for the job, not just good at sounding like they are.
Try a free sample test today and start hiring with confidence, not guesswork.
