The Chat Support Assessment Test spots applicants who stay calm, communicate clearly, and know how to handle upset customers, via chat.
This 15-minute test measures real-world customer service skills in chat-based scenarios. Without these skills, agents can frustrate customers, escalate simple issues, or damage your company’s reputation.
What’s included:
Total Score Summary – Overall performance across all skill areas.
Skill Levels – Rated Beginner, Intermediate, or Advanced
Skill Breakdown – Detailed scores for courtesy, attention, judgment, and more.
Answer Review – See what they got right or wrong.
Time Per Question – Track response speed for each item.
Use this report to spot support reps who are ready to jump in, and avoid those who aren’t.
What kind of questions are on the Chat Support Assessment Test?
This test includes simulated chat-based scenarios where candidates respond to customer questions, resolve complaints, and make decisions in real-time.
It assesses how effectively they communicate, remain calm, and handle tough situations while keeping a professional mindset.
What specific skills are covered in this chat support test?
It evaluates skills like attention to detail, customer courtesy, decision-making, effectiveness, and handling upset customers. These are the core competencies to do well in chat-based support roles.
How much does this cost?
Pricing is simple and flexible as your needs change. Each test completed uses one test credit. (See pricing for credits)
Can I get a free sample before I purchase?
Yes, just visit Try for Free to provide your information and we’ll send a free sample of the test you request.
