The Customer Service Reliability Test for Applicants identifies people who will actually show up, stay calm under pressure, and treat your customers with respect, even on a bad day.
Also known as our Customer Service Profile+Turnover Risk, it includes questions that specifically address the likelihood that new hire will soon quit for another job.
This test zeroes in on behaviors that drive success in customer-facing roles, while also decreasing turnover:
For additional insight on evaluating these traits effectively, learn more about customer service skills testing for hiring.
After the test is finished, the full score report is sent straight to your inbox, including:
Overall Score
A snapshot of how successful the applicant is likely to be on the job.
Trait-by-Trait Score
Each core trait is score by percentile, which compares to other applicants.
Follow-up Interview Questions
Suggested questions for each trait, based on their score.
For more on developing and applying service-related strengths after hiring, check out customer service interview question examples.
Who should take the Customer Service Reliability Test?
Use this assessment for any front-line, customer-facing position you are hiring for: retail, reception, call center, healthcare, hospitality, or anywhere attendance and attitude matter every day.
Can I combine this with other tests?
Yes. Many employers pair the Customer Service Reliability Test with a typing, problem-solving, or situational judgment test for a full customer service screen.
How much does this cost?
Pricing is simple and flexible as your needs change. Each test completed uses one test credit. (See pricing for credits)
Can I get a free sample before I purchase?
Yes, just visit Try for Free to provide your information and we’ll send a free sample of the test you request.
