The Basic Customer Service Skills Test helps you identify applicants who can keep customers calm, solve problems quickly, and leave every interaction on a high note.
Whether answering phones or replying to chats, this assessment makes sure they’re ready for real-world customer service before you hire.
Attention
Can they listen closely and pick up on customer needs without needing to be told twice?
Courtesy
Do they communicate with respect and professionalism, even when a customer is upset or demanding?
Effectiveness
Can they solve problems fast and keep the customer satisfied, not just move on the next issue?
Judgment
Do they know when to follow the script and when to think on their feet to de-escalate a situation?
Upset Customer Handling
Can they stay calm, empathize, and de-escalate tense conversations without making things worse?
As soon as an applicant finishes, you get one clear report in your inbox, including:
Overall Readiness
A snapshot score showing percentage correct.
Answer Details
Review which questions they missed to understand exactly how they respond under pressure.
Speed Insights
See how long they took per question. Quick and accurate answers signal confidence.
What’s on the Basic Customer Service Skills Test?
This assessment presents real customer scenarios like handling complaints, processing requests, or following up on issues, and asks candidates how they’d respond.
It measures listening, tone, problem-solving, and de-escalation skills.
Who should take this test?
Anyone in a customer-facing role: call center agents, front desk staff, chat or email support, and even managers who step in on tough cases.
How long does the test take?
The test takes about 20 minutes. It’s long enough to reveal real ability, but short enough to keep applicants engaged.
How much does this cost?
Pricing is simple and flexible as your needs change. Each test completed uses one test credit. (See pricing for credits)
Can I get a free sample before I purchase?
Yes, just visit Try for Free to provide your information and we’ll send a free sample of the test you request.
